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Festive arrival for Santa at Hydro Majestic Hotel, Blue Mountains

By Ellen Hill for Escarpment Group

The naughty and the nice will soon be revealed as stockings are opened around the world, but it appears Santa Claus is paying special attention to Blue Mountains locals and visitors.

A TV weather camera last week captured what appeared to be Santa reverse parking over the Hydro Majestic Hotel at Medlow Bath. The above image was taken at 4.05am last Monday [December 11] by the unmanned camera and has generated much interest on social media.

The unknown element above the building on the left side of the photograph could be interpreted as a herd of reindeer reverse parking in formation, while the light in the middle of the picture above the spire atop the Belgravia accommodation wing is an unidentified flying object (Santa’s sleigh perhaps?).

Neither of those objects are usually in the night sky over the Hydro Majestic and appeared for just a minute.

Hydro Majestic guest services manager Meagan Iervasi said: “No one has actually seen Santa in the past few days but the Hydro Majestic has so many rooms, even a couple that have been boarded up, and a rumoured secret passage that he could very well be roaming around upstairs unbeknown to us.

“The reindeers have eight kilometres of bush from the back of the hotel right down to the Megalong Valley to hide in.

“Our chefs have noticed a slice of Christmas cake missing from the fridge and a used glass with traces of milk in the sink each morning though.’’

In any case, visitors to Mark Foy’s legendary “Palace in the wilderness’’ can experience the magic of Christmas from the moment they enter the Casino Lobby under the famous Hydro Majestic dome where they are greeted with snow domes, sparkling sentinels and an enormous tree twinkling with baubles, while the Wintergarden Restaurant has been adorned with wreaths and table decorations, watched over by two massive golden reindeers.

  • Escarpment Group is a commercial client of Deep Hill Media

Blue Mountains: Escarpment Group gives your career the edge

Cocktails in Cats Alley 02

By Ellen Hill for Escarpment Group

Young hospitality workers can learn how to take their careers to new heights when Escarpment Group takes part in the TAA Hotel Career Expo in Sydney on May 16.

Those who attend will have the chance to meet influential hotel industry professionals such as Escarpment Group general manager Ralf Bruegger, who can explain the many opportunities the luxury collection of hotels has to offer across its four Blue Mountains properties (Lilianfels Resort & Spa along with Echoes Boutique Hotel & Restaurant, Parklands Country Gardens & Lodges and the Hydro Majestic Hotel).

Escarpment Group career (1)“The expo will be a great opportunity to go behind the scenes at hotels such as ours and kick-start a new career in this fast-paced industry where you have the chance to travel around the world, meet lots of people from around the world and work in a rewarding career.’’

The free (although registration is essential) expo would be of interest to high school and university students, existing hotel staff and those looking for a career change.

Hotels are more than just check-in and housekeeping,’’ Mr Bruegger said.Like most hotels, Escarpment Group has lots of departments which ensure the smooth running of our properties, and they are all crucial in making sure our guests have a positive and memorable stay.’’

The hotel industry also stretches beyond major city borders into regional and even remote areas, offering staff further dimensions to their career and experience and authentic and creative hospitality experience.

Majestic Long Lunch 03For example, Escarpment Group had doubled its investment and staff numbers in the Blue Mountains in the past two years.

Staff of all experience levels worked with an international team of professionals and had the opportunity to work at properties across the group.

“While of course theory education is very important and we encourage it, we give our employees, especially the younger ones, practical training alongside those who have worked in the industry for a long time because we believe that learning from example is an experience that money cannot buy,’’ Mr Bruegger said.

Surrounded by the Greater Blue Mountains World Heritage Area, staff can also access a lifestyle like no other, spending leisure time exploring Australia’s most accessible wilderness and quaint villages which make up the community.

“It is a constant challenge for regional hotels like ours to attract dedicated skilled workers that are prepared to live in the area. Giving jobs to a local workforce is the ultimate goal,’’ Mr Bruegger said.

Escarpment Group career (6)Workers in the hotel industry on average stay in jobs for just 12 months or less, particularly those aged up to 21.

Escarpment Group, which has approximately 230 employees across its four Blue Mountains properties, hoped to combat the problems associated with a transient workforce with a new scholarship-style program and a first for Australia.

While the details of the new program would be announced shortly, Mr Bruegger said the aim was to foster more training pathways to create a stable, skilled workforce, which would lead to sustainable quality of product and service not just at Escarpment Group hotels but eventually throughout the region.

“This program will be a direct investment in the front and back of house workforce future of Escarpment Group hotels and beyond.’’

The free 2016 Hotel Career Expo will be held at the InterContinental, 117 Macquarie St, Sydney, from 10am to 6pm on May 16.

The expo will include inspiring seminars, exhibits from 20 hotel brands including Escarpment Group, career-focused interactive booths, the opportunity to connect with industry leaders and the chance to win fantastic prizes.

Go to www.hotelcareerexpo.com.au to register.

* Escarpment Group is a commercial client of Deep Hill MediaEscarpment Group career (2)

Escarpment Group, Blue Mountains: leading edge on industry awards

Escarpment Group properties have been listed as finalists in 12 categories

Escarpment Group properties have been listed as finalists in 12 categories


By Ellen Hill for Escarpment Group

The Escarpment Group collection of hotels has further cemented itself as the premier luxury accommodation provider in the Blue Mountains with all four of its properties named finalist in a prestigious industry awards.

The group was named finalist in 12 categories in the Tourism Accommodation Australia (TAA) NSW 2015 Awards for Excellence.

Lilianfels Resort & Spa, Katoomba

Lilianfels Resort & Spa, Katoomba

Escarpment Group general manager Ralf Bruegger said: “This is a fantastic result – all four properties making the finalist list, especially for the Hydro Majestic which has only been open since October 2014 and Parklands which opened in September.

“I am very proud to represent such a great team of hard working tourism and hospitality professionals whose commitment to providing the highest benchmarks in the area shines through in everything they do every day.

The Hydro Majestic Hotel, Medlow Bath

The Hydro Majestic Hotel, Medlow Bath


“In fact it’s great to see the Blue Mountains tourism and hospitality industry well represented at the awards with our colleagues at Fairmont Resort and The Carrington Hotel also finalists.

“This is an indication of the standard of visitor experience throughout the Blue Mountains, where visitors can be assured of world-class accommodation, customer service and dining.’’

Echoes Boutique Hotel & Restaurant is a finalist in Regional Superior Hotel of the Year and Regional Restaurant of the Year categories.

Lilianfels Resort & Spa Blue Mountains is a finalist in Chef of the Year, Front of House Employee of the Year, Regional Deluxe Hotel of the Year and Regional Restaurant of the Year.

Parklands Country Gardens & Lodges is a finalist in Health Club & Spa Facilities of the Year and Regional Superior Hotel of the Year.

Echoes Boutique Hotel & Restaurant

Echoes Boutique Hotel & Restaurant

The Hydro Majestic Hotel is a finalist in Chef of the Year, Function Venue of the Year, Redeveloped Hotel of the Year and Regional Restaurant of the Year.

The TAA awards this year received its largest number of submissions ever, 281 from 67 top accommodation venues in NSW across more than 30 categories ranging from outstanding community service, best environmental practice and redeveloped hotel of the year through to the superior and deluxe hotels of the year categories and a range of individual staff awards.

TAA NSW chairman Nigel Greenaway said: “These venues really do showcase the best the NSW hotel industry has to offer – they quite simply are second to none and that is shown in the high quality of all the finalists.

Category winners will be announced at a gala awards night at The Westin Sydney on July 29. TV personality Catriona Rowntree will be emcee, with an after party at the Zeta Bar, Hilton Sydney.

Parklands Country Gardens & Lodges, Blackheath

Parklands Country Gardens & Lodges, Blackheath